Wells Granite & Marble Ltd
Dughlone, Gorey, Co. Wexford, Y25 XN28, Ireland
Telephone: 053 9130106
Email:
[email protected]
Website:
www.wellsgranite.ie
Last updated: 14 September 2026
1. INTRODUCTION
Wells Granite & Marble Ltd (“Wells Granite”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- visit our website;
- contact us;
- request a quotation;
- visit our showroom;
- place an order;
- pay a deposit or balance;
- arrange measuring or templating;
- arrange delivery or fitting;
- purchase our products or services;
- contact us regarding aftercare, repairs or warranties; or
- otherwise communicate or deal with Wells Granite & Marble Ltd.
We process personal data in accordance with applicable Irish and European data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
This Privacy Policy is intended to explain clearly what information we collect, why we use it, how long we keep it and your rights in relation to your personal information.
2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
For data protection purposes, Wells Granite & Marble Ltd is the Data Controller of the personal information we collect and use in connection with our business.
Our contact details are:
Wells Granite & Marble Ltd
Dughlone
Gorey
Co. Wexford
Y25 XN28
Ireland
Email:
[email protected]
Telephone: 053 9130106
3. INFORMATION WE MAY COLLECT
The information we collect depends on how you interact with us.
3.1 Contact Information
This may include:
- your name;
- address;
- installation address;
- email address;
- telephone number; and
- other contact details that you provide.
3.2 Quotation and Project Information
When you request a quotation or discuss a project with us, we may collect:
- kitchen plans;
- drawings;
- measurements;
- photographs;
- videos;
- property information;
- kitchen layout information;
- material selections;
- sink and hob information;
- appliance specifications;
- access information;
- installation requirements; and
- other information necessary to prepare and complete your quotation.
3.3 Order and Payment Information
When you place an order, we may process:
- quotation details;
- order details;
- deposit information;
- balance payment information;
- invoices;
- payment references;
- transaction information;
- refunds;
- credit notes; and
- correspondence relating to payments.
We do not normally retain complete payment-card details where payment is processed through a third-party payment provider.
3.4 Measuring, Templating and Installation Information
We may process information necessary to arrange and complete your project, including:
- property address;
- directions;
- access information;
- appointment dates;
- measurements;
- photographs;
- installation notes;
- details of kitchen companies, builders or contractors involved in the project; and
- information necessary for our employees or authorised contractors to complete the work.
3.5 Warranty and Aftercare Information
If you contact us regarding a warranty, guarantee, repair, defect, complaint or aftercare issue, we may collect:
- your name;
- contact details;
- installation address;
- quotation or invoice details;
- purchase date;
- installation date;
- product information;
- material and colour;
- slab, batch or product information where available;
- photographs;
- videos;
- details of the issue;
- inspection reports;
- repair information; and
- correspondence concerning the matter.
4. HOW WE COLLECT YOUR INFORMATION
We normally collect personal information directly from you when you:
- contact us by telephone;
- email us;
- submit an enquiry through our website;
- request a quotation;
- visit our showroom;
- place an order;
- make a payment;
- arrange an appointment; or
- communicate with us regarding your project.
We may also receive information from third parties involved in your project, including:
- kitchen companies;
- builders;
- architects;
- designers;
- contractors;
- developers; or
- another person acting on your behalf.
Where another party provides your information to us, that party is responsible for ensuring that it is entitled to provide the information.
5. WHY WE USE YOUR PERSONAL INFORMATION
We only process personal data where we have a lawful basis for doing so under applicable data protection law.
The GDPR provides several lawful bases for processing personal data, including contract, legal obligation, consent and legitimate interests.
5.1 Quotations and Enquiries
We use your information to:
- respond to enquiries;
- prepare quotations;
- discuss materials and options;
- provide product information;
- arrange showroom appointments; and
- take steps at your request before entering into a contract.
Legal basis: Taking steps at your request before entering into a contract and, where appropriate, our legitimate interests in responding to enquiries.
5.2 Orders and Contracts
We use your information to:
- process your order;
- arrange templating;
- arrange manufacturing;
- arrange delivery;
- arrange fitting;
- contact you about your project;
- process payments;
- provide customer service; and
- fulfil our contractual obligations.
Legal basis: Performance of our contract with you.
5.3 Payments
We use payment information to:
- process deposits;
- process balance payments;
- identify payments;
- issue invoices;
- process refunds where applicable;
- maintain financial records; and
- prevent or investigate payment-related fraud.
Legal basis: Performance of our contract and compliance with legal obligations.
All customer deposits and balance payments are payable to Wells Granite & Marble Ltd using payment details or official payment links provided by our authorised team.
We do not operate separate businesses or trading names for receiving customer deposits or balance payments.
6. ACCOUNTING AND LEGAL OBLIGATIONS
We may process personal information to:
- maintain accounting records;
- issue invoices;
- comply with VAT and taxation requirements;
- comply with other legal obligations;
- respond to Revenue Commissioners or other lawful authorities;
- establish, exercise or defend legal claims; and
- maintain appropriate business records.
Legal basis: Compliance with legal obligations and, where applicable, our legitimate interests.
7. MANUFACTURER WARRANTIES AND GUARANTEES
Some products supplied by Wells Granite & Marble Ltd are covered by manufacturer warranties or guarantees.
Where you make a warranty or guarantee claim, we may need to provide relevant information to the manufacturer, distributor or authorised warranty representative.
This may include:
- your name;
- contact details;
- installation address;
- proof of purchase;
- quotation or invoice;
- purchase and installation dates;
- product and material information;
- photographs;
- videos;
- details of the alleged defect;
- inspection information; and
- relevant correspondence.
We will only provide information reasonably required to process or investigate the warranty claim.
Certain manufacturers may provide warranties of up to 15 years, depending on the product.
Where a manufacturer requires the customer to register a product directly with the manufacturer, information submitted directly to that manufacturer will be processed under the manufacturer’s own privacy policy.
The manufacturer may act as a separate Data Controller for information it receives.
8. PHOTOGRAPHS AND MARKETING OF COMPLETED PROJECTS
As part of our business, we may photograph or record completed installations, including:
- kitchens;
- worktops;
- islands;
- splashbacks;
- upstands;
- window sills;
- cladding; and
- other stonework supplied or installed by us.
By paying the booking deposit and proceeding with an order, the customer agrees that non-identifying photographs and videos of the completed work may be used by Wells Granite & Marble Ltd for marketing and promotional purposes.
This may include:
- our website;
- social media;
- Instagram;
- Facebook;
- TikTok;
- online advertising;
- brochures;
- showroom displays;
- portfolios; and
- other Wells Granite marketing materials.
What we will not publish
We will not publish the customer’s name, address, telephone number, email address or other customer details together with marketing photographs.
We will take reasonable steps to avoid including:
- people;
- house numbers;
- personal documents;
- family photographs;
- vehicle registration numbers; or
- other identifiable personal information.
Our photographs will normally focus on the completed stonework and the surrounding kitchen or interior necessary to display the finished project.
Where a photograph contains identifiable personal information, we will handle it in accordance with applicable data protection law.
9. MARKETING COMMUNICATIONS
We may communicate with customers regarding our products and services.
Where electronic direct marketing is used, we will comply with applicable Irish electronic communications and data protection requirements. Irish electronic direct marketing is subject to both GDPR and the ePrivacy Regulations.
Where consent is required, we will obtain it.
Where the law permits marketing to an existing customer subject to an opt-out, we will provide an appropriate opportunity to object.
You may object to direct marketing at any time.
Every electronic marketing communication will provide an appropriate method for opting out where required.
The DPC confirms that individuals have a strong right to object to direct marketing and that marketing must stop following a valid objection.
10. WHO WE MAY SHARE YOUR INFORMATION WITH
We do not sell your personal information.
Where necessary to provide our services or operate our business, we may share relevant information with:
- manufacturers;
- stone suppliers;
- distributors;
- manufacturer warranty representatives;
- templaters;
- installers;
- delivery companies;
- contractors working on your project;
- kitchen companies;
- builders or designers involved in your project;
- payment providers;
- banks;
- accountants;
- auditors;
- IT and website service providers;
- hosting providers;
- professional advisers;
- insurers;
- solicitors;
- Revenue Commissioners;
- courts;
- regulators;
- An Garda Síochána; and
- other authorities where required or permitted by law.
We only provide information that is reasonably necessary for the relevant purpose.
Where a third-party service provider processes information on our behalf, we take reasonable steps to ensure that appropriate data protection and confidentiality arrangements are in place.
11. INTERNATIONAL TRANSFERS
Most of our business operations and data processing take place in Ireland or within the European Economic Area (EEA).
Some manufacturers, technology providers, website services or other service providers may operate outside the EEA.
Where personal information is transferred outside the EEA, we will ensure that an appropriate legal mechanism is used in accordance with applicable data protection law.
This may include:
- an adequacy decision;
- approved Standard Contractual Clauses; or
- another lawful transfer mechanism.
12. HOW LONG WE KEEP YOUR INFORMATION
We do not keep personal information for longer than reasonably necessary.
The appropriate retention period depends on why the information was collected.
Enquiries and Quotations
Where a quotation does not result in an order, we may normally retain the relevant information for up to 2 years after the last meaningful contact, unless there is a legitimate reason to retain it for longer.
Customer Orders
Order, contractual and installation records will normally be retained for at least 6 years after completion of the transaction, or longer where reasonably necessary for warranty, legal or dispute purposes.
Accounting and Tax Records
Financial and tax records will be retained for the period required by applicable Irish law.
Warranty Records
Where a product is covered by an extended manufacturer warranty, relevant information may be retained for the duration of the applicable warranty.
For example, where a manufacturer’s warranty provides 15-year coverage, relevant information may need to be retained for that period so that we can properly assist with a legitimate warranty claim.
Complaints and Legal Claims
Information relating to an unresolved complaint, dispute or legal claim may be retained for as long as reasonably necessary to deal with that matter.
Marketing
Marketing preferences and suppression information may be retained as necessary to ensure that we respect your marketing choices.
13. COOKIES
Our website may use cookies and similar technologies.
Cookies may be used for:
- essential website functions;
- remembering preferences;
- security;
- website performance;
- analytics; and
- marketing or advertising where applicable.
Strictly necessary cookies may be used where they are required for a service that you have requested.
Other cookies generally require consent under applicable Irish ePrivacy rules. The Data Protection Commission states that consent for non-essential cookies must be a clear, affirmative, informed and unambiguous act.
Where we use non-essential cookies, our website should provide an appropriate cookie consent mechanism allowing you to:
- accept optional cookies;
- reject optional cookies;
- choose cookie categories where applicable; and
- change or withdraw your preferences.
Further information about the specific cookies used on our website should be provided in our Cookie Policy.
14. WEBSITE SECURITY
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- destruction;
- alteration;
- unauthorised disclosure; and
- misuse.
Access to personal information is limited to people who need it for legitimate business purposes.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
d15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including manufacturers, suppliers and social media platforms.
We are not responsible for the privacy practices of third-party websites.
When you leave our website, the third party’s own privacy policy and terms may apply.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have the following rights under the GDPR.
Right of Access
You may ask us whether we process personal information about you and request a copy of that information.
Right to Rectification
You may ask us to correct inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may ask us to delete your personal information.
This right is not absolute. We may be legally required to retain certain information for accounting, taxation, warranty, legal or other legitimate purposes.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict how we use your personal information.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format.
Right to Object
You may object to certain processing based on legitimate interests.
You have a particularly strong right to object to direct marketing.
Right to Withdraw Consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.
The availability of these rights depends on the particular circumstances and applicable legal exemptions.
17. HOW TO EXERCISE YOUR RIGHTS
To exercise your data protection rights or ask a question about how we use your information, contact us:
Wells Granite & Marble Ltd
Dughlone
Gorey
Co. Wexford
Y25 XN28
Ireland
Email:
[email protected]
Telephone: 053 9130106
We may need to request information to reasonably verify your identity before responding to a request.
The DPC recommends that privacy notices clearly explain how individuals can exercise their rights and how the organisation processes their information.
18. COMPLAINTS
If you have concerns about how we process your personal information, please contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the Irish supervisory authority:
Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland
Website: www.dataprotection.ie
The Data Protection Commission is the Irish supervisory authority responsible for data protection matters.
19. CHILDREN’S INFORMATION
Our website and services are primarily intended for adults arranging residential or commercial stonework projects.
We do not knowingly collect children’s personal information for marketing purposes.
If we become aware that personal information belonging to a child has been unnecessarily provided to us, we will take appropriate steps to delete or otherwise appropriately handle that information.
20. AUTOMATED DECISION-MAKING
Wells Granite & Marble Ltd does not currently use automated decision-making or profiling that produces legal or similarly significant effects on customers.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- changes to our business;
- changes to our website;
- changes to our services;
- changes to manufacturers or service providers;
- changes to how we process personal information; or
- changes in applicable legislation.
The latest version will always be published on our website.
The “Last updated” date at the top of this Privacy Policy will indicate when it was most recently reviewed or amended.
The DPC recommends that privacy policies are treated as dynamic documents and reviewed regularly so that they accurately reflect an organisation’s actual processing activities.
22. CONTACT US
If you have any questions about this Privacy Policy or how Wells Granite & Marble Ltd processes your personal information, please contact us:
Wells Granite & Marble Ltd
Dughlone
Gorey
Co. Wexford
Y25 XN28
Ireland
Telephone: 053 9130106
Email:
[email protected]
Website:
www.wellsgranite.ie
Last updated: 14 September 2026
